COMVEST
CONSULTING CO., LTD.
Peter Handel-Mazzetti
Managing Director

comvest@truemail.co.th
internships
courses
europehttp://spot4you.at/
southeast asiad_home.html

Cross-cultural Training: Tourism Sector


Thai friendliness can certainly compensate for a host of failings—but only for so long. In the medium- and long term, guests expect service staff to properly anticipate their wants and needs. But what precisely are the wants and needs of Europeans? One thing is certain: European expectations are not the same as those of Thai people.


Topics: Differing value frameworks and resulting issues • Detecting and adapting to differences • Cultural memory • European guests’ unconscious wants and desires • Unconscious conflicts and solution strategies • Dos and don’ts


Duration: Two days

Location: Upon agreement

Time: 9 am to 5 pm

People: 8 to 12 participants


This seminar helps to boost customer-retention and customer-satisfaction levels and to generate improved word-of-mouth, increased sales and optimization of profits.


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Spot4you
cross cultural trainings

MMag. Siegfried Torta
Thailand, Austria


contact
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http://soundofknowledge.net/
Stefan Bürkle
Soft Skils Seminare for 
Thai Companie and Expetriates
Exchance Tower, Sukhumvit, Bangkokhttp://soundofknowledge.net/

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